FAQ

Do I need to book in advance ?

Yes, we strongly recommend booking a reservation at https://bookeo.com/masterescaperoom. We do not accept bookings over the phone.

Do I need any special knowledge or skills?

No, this is suitable for anyone who wants to have fun !
(Children under the age of 18 must be accompanied by an adult.)

Am I really going to be “locked” in a room?

You will be in a room with a locked door but there will be an exit door you can use at any time if you feel the need to leave the room.

Can I accommodate a corporate team building event? Can I make a reservation at a time that’s not listed in the schedule?

Of course! We can arrange customized events. Please contact us for special arrangements and we will try to accommodate you

What time do I need to arrive?

Players should arrive 10 minutes before the reserved time. After 10 minutes, the operator may refuse to launch the game without refund.

Do you offer refunds?

All of our games are non-refundable. However, we may reschedule your game if you contact us at least 48 hours prior to your game start time.

HAVE A QUESTION?